One of the great things was the quote that Mike provided. He detailed the work each trade would do, what items (fittings & materials) were included and gave a plan indicating what order things would be done in. While this was only an estimate it gave me confidence in what I was paying for and the level of service I could expect. Needless to say changes were made e.g. I was able to source some of the fittings myself & therefore save some money, on the flip side extras were added e.g. double wardrobe doors in place of single & addition of a heated towel rail.
Another positive was the way Mike handled my queries - and there were quite a few! He gave me quick replies to my emails and we had a running notepad on the dining room table. It was great to know Mike was handling all of the tradesmen and I only had to deal with Mike. I had no concerns trusting Mike with access to my property. (My dog enjoyed the activity & company).
Overall I would have no hesitation in recommending Mike to others. In fact, I’m now getting Mike to quote on a couple more items of work at my place.
Debbie L - Oct2012